Last Updated: August 2026

Welcome to Global Stitch factory, the international trading name of Global Stitch Industries (Pvt.) Ltd. These policies explain how we handle website use, customer information, quotations, orders, intellectual property, returns, product claims, and other matters relating to our B2B apparel manufacturing and export services.

By using this website or engaging with Global Stitch Factory for products or services, you acknowledge and agree to the applicable terms below.

1. Privacy Policy

Global Stitch Factory respects your privacy and is committed to protecting information provided through our website and business communications.

Information We May Collect

Depending on how you use our website, we may collect:

• Name and company name
• Email address
• Phone or WhatsApp number
• Country and business location
• Product requirements and specifications
• Information submitted through contact or quotation forms
• Shipping and order information when applicable
• Website usage and analytics information
• Information provided through business inquiries or email communications

We do not request unnecessary personal information through our website.

How We Use Your Information

Information may be used to:

• Respond to inquiries and quotation requests
• Communicate about products and manufacturing services
• Prepare samples, quotations, or orders
• Process and manage business relationships
• Provide customer support
• Improve our website and services
• Understand website traffic and user behavior
• Send relevant business communications when appropriate
• Meet legal, accounting, or operational requirements

We do not sell customer information as a business practice.

Cookies and Analytics

Our website may use cookies and analytics technologies to understand website usage, improve performance, remember certain preferences, and measure marketing effectiveness.

You may be able to control cookies through your browser settings.

Information Security

We take reasonable administrative and technical measures to protect information from unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Services

Our website may use third-party services such as hosting, analytics, communication, payment, advertising, or embedded social-media services. These providers may process information according to their own privacy policies.

2. Terms & Conditions

Global Stitch Factory provides B2B apparel manufacturing, OEM, private-label, custom clothing, uniforms, sportswear, workwear, and export services.

These terms apply to the use of our website and, where applicable, our business transactions.

Website Use

You may use this website for legitimate business and informational purposes.

You must not:

• Copy or reproduce website content without permission
• Attempt to gain unauthorized access to our website or systems
• Use our website for fraudulent or unlawful activities
• Misrepresent your identity or company
• Use our content, images, designs, or branding without authorization

Product Information

We make reasonable efforts to provide accurate product information, specifications, images, fabric details, sizes, colors, and manufacturing information.

However, minor variations may occur due to:

• Fabric batches
• Dyeing processes
• Screen or monitor settings
• Manufacturing tolerances
• Product development or production changes

For custom manufacturing, the approved sample, tech pack, specification sheet, artwork, and written order confirmation will take priority over general information displayed on the website.

Quotations

Quotations may depend on:

• Product type
• Fabric and GSM
• Quantity
• Customization
• Printing and embroidery
• Labels and packaging
• Shipping requirements
• Destination
• Order specifications
• Market and material costs

Unless specifically stated otherwise, quotations are not permanent and may be subject to change.

A quotation does not constitute a confirmed order until the order has been formally accepted by both parties.

Custom & OEM Orders

For OEM and private-label orders, production is based on specifications approved by the buyer.

These may include:

• Tech packs
• Measurements
• Fabric specifications
• Color references
• Logos and artwork
• Labels
• Packaging
• Quantity
• Samples
• Written approvals

Once production specifications are approved, changes requested by the buyer may result in additional costs, production delays, or both.

Payment & Orders

Payment terms are agreed individually for each order and may vary depending on the customer, order value, product, destination, and transaction arrangement.

Production may begin only after the required approvals and agreed payment conditions have been completed.

Shipping & Delivery

Production and shipping timelines are estimates unless specifically agreed otherwise in writing.

Delays may occur due to circumstances including:

• Raw material availability
• Production requirements
• Shipping schedules
• Customs procedures
• Port congestion
• Transportation disruptions
• Government restrictions
• Force majeure events

We will make reasonable efforts to communicate significant delays when they become known.

3. Return, Replacement & Claims Policy

Because Global Stitch Factory primarily serves B2B customers and manufactures custom/OEM/private-label apparel, our return policy differs from a standard retail clothing store.

Custom Products

Custom-made, OEM, private-label, branded, embroidered, printed, or specially manufactured products generally cannot be returned simply because the buyer changes their mind, no longer requires the goods, or does not like the design after approval.

Production is carried out specifically according to the buyer’s approved requirements.

Defective or Incorrect Products

If products have a confirmed manufacturing defect, material defect, incorrect customization, or significant deviation from the approved specifications, the buyer should contact us promptly after receiving the shipment.

The buyer may be asked to provide:

• Order number
• Product details
• Quantity affected
• Photographs or videos
• Description of the issue
• Inspection or quality documentation where applicable

We will review the claim and determine an appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement of affected goods
• Reproduction of affected goods
• Credit
• Partial adjustment
• Another mutually agreed commercial solution

Claim Period

Buyers should inspect shipments as soon as reasonably possible after delivery and notify us of visible shortages, incorrect products, or defects within 7 calendar days of receipt, unless a different period has been agreed in writing.

Hidden manufacturing defects that could not reasonably have been identified during initial inspection should be reported promptly after discovery.

Exclusions

Claims may not be accepted where damage or problems result from:

• Incorrect washing or care
• Improper use
• Normal wear and tear
• Unauthorized alterations
• Incorrect storage
• Buyer-supplied materials or artwork
• Incorrect specifications supplied or approved by the buyer
• Damage occurring after delivery due to handling or transportation, where responsibility lies with the carrier or buyer
• Changes made to products after delivery

Buyer Approval

For custom products, buyers are responsible for carefully reviewing and approving samples, measurements, colors, artwork, logos, labels, packaging, and other specifications before mass production.

Approval confirms that the buyer has accepted the relevant production specifications.

Return Authorization

No goods should be shipped back without prior written authorization from Global Stitch Factory.

Unauthorized returns may not be accepted.

4. Intellectual Property

All website content belonging to Global Stitch Factory, including but not limited to:

• Logos
• Brand names
• Text
• Graphics
• Photographs
• Product descriptions
• Page designs
• Marketing materials
• Original designs
• Videos
• Other original content

is owned by or used with permission by Global Stitch Industries (Pvt.) Ltd.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our proprietary content without prior written permission.

Customer Intellectual Property

Customers remain responsible for ensuring that logos, trademarks, artwork, designs, photographs, names, and other materials supplied to us do not infringe the rights of third parties.

By supplying such materials, the customer represents that they have the necessary rights or authorization to use them for manufacturing.

Global Stitch Factory does not claim ownership of customer-owned trademarks, logos, or designs.

5. Website Disclaimer

The information provided on this website is for general business and informational purposes.

Although we make reasonable efforts to maintain accurate information, we do not guarantee that every page, specification, image, price, product availability, or other information will always be completely current or error-free.

Product:

• Prices
• Colors
• Fabrics
• GSM
• Sizes
• Specifications
• Minimum order quantities
• Production times
• Availability
• Packaging options
• Shipping arrangements

may change depending on the product, order requirements, market conditions, and production circumstances.

Buyers should confirm final specifications, pricing, MOQ, production timeline, shipping terms, and other commercial details with Global Stitch Factory before placing an order.

Website images may also represent examples, concepts, samples, or customized products and may not represent the exact specifications of every production order.

6. Third-Party Websites & Social Media

Our website may contain links to third-party websites and social-media platforms.

These links are provided for convenience and information. Global Stitch Factory does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Customers should review the policies of third-party websites before using their services.

7. Force Majeure

Global Stitch Factory will not be considered responsible for delays or inability to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Fire
• Flood
• Epidemics or pandemics
• War or civil unrest
• Government restrictions
• Strikes
• Power or infrastructure failures
• Transportation disruptions
• Port closures
• Customs restrictions
• Major supply-chain disruptions
• Other circumstances beyond reasonable control

We will make reasonable efforts to resume or complete affected obligations when circumstances permit.

8. Changes to These Policies

Global Stitch Factory may update these policies from time to time to reflect changes in our business, website, services, or applicable requirements.

The updated version will be published on this page with the relevant revision date.

9. Business Information

Global Stitch Industries (Pvt.) Ltd.
Trading Name: Global Stitch Factory
Country: Pakistan
Email: info@globalstitchfactory.com
Website: globalstitchfactory.com

For business inquiries, manufacturing requests, quotations, or policy-related questions, please contact us through our website or email.